If you are a current customer and have any queries or need to speak to anyone, please contact us
Our dedicated, worldwide team of customer service and support professionals stands behind all RoBAT projects
Examples of the services we provide are:
- On-site installation and commissioning
- Remote operation/monitoring of our machines
- 24 hour Telephone support
- On-site hardware support
- Applications phone support for both hardware and software
- Regular system status reports
- Replacement parts stocked in US, Europe, and Asia
- Customer support bulletins
- Maintenance agreements with 24 hour response time
- Training classes for test program development, hardware maintenance, operator training
- On-site applications assistance
To compete successfully in today’s global marketplace, you need to apply the right expertise at the right time to every stage of your products’ life cycle. RoBATs core competency in test program generation and application services can help you at critical phases of your product verification and test strategy, and shorten your time to market.
Our employees are the main reason for our success. We are driven by professional engineers who have a deep desire to work at the leading edge of their profession, deliver outstanding services, and pursuing excellence.
RoBAT carefully selects, develops, and trains its work-force to help the company maintain its current leadership and to expand that leadership into new areas.
COMMITMENT TO CUSTOMER SUCCESS
The objective of our worldwide customer service and support organisation is to ensure our customers gain the maximum benefit from our products. Our goal is to deliver expertise and problem-solving skills when and where customers need them most. To do this, RoBAT has created a dedicated team of application and service engineers around the world.
When it comes to service and support, our customers expect only the best from RoBAT. We offer a full complement of hardware and software service contracts, training classes and application development services.
RoBAT offers its customers the advantages of a global supplier, providing leading edge solutions and the expertise of a seasoned ATE partner. Our success in ensuring customer satisfaction is demonstrated by the long list of world-class customers who have relied on RoBAT since 2001. Whether it’s a standard system or a highly customized solution, our customers know they are receiving the most reliable, highest performance products available.
COMMITMENT TO THE ENVIROMENT
RoBAT is committed to conducting its business in an ethical, socially responsible and environmentally sustainable manner. We believe this commitment is essential to the continued success of any business.